Effective Date: 1st July 2024

At Obooya.com, operated by Nova International Trading Sdn Bhd 202101027554 (1573403-K)("we", "our", "us"), customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which we offer refunds for electronics products and services.

1. Returns

You may return your order within 7 working days from the delivery date, if the product is incorrect, damaged or defective:

(a) 'Incorrect' means the product is not the product you ordered; the model/colour is different from what is indicated on your order summary; or there are missing item(s) or part(s) from the packaging;

(b) 'Damaged' means the product is found to be damaged upon receipt;

(c) 'Defective' means the product is found to have technical defect(s) where the customer must refer to any nearby Samsung Service Centre for further advice.

2. Refund Process

·         Request a Return: Contact us at info@obooya.com within 7 days of receipt. Provide your order number and reason for return.

·         Return Shipping: Customers are responsible for return shipping costs. Ensure items are securely packaged to prevent damage.

·         Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

3. Refunds

·         Approved Refunds: If approved, refunds will be processed, and a credit will be applied to your original method of payment within 7-10 business days with the condition stated above.

·         Admin Fee: A 2.5% administrative fee, based on the value of your purchased items, will be included in the refund calculation.

4. Exchanges

·         Replacements are provided exclusively for incorrect, defective or damaged items.

5. Late or Missing Refunds

·         If you haven’t received a refund yet, first check your bank account again.

·         Then contact your credit card company; it may take some time before your refund is officially posted.

·         If you’ve done all of this and still have not received your refund, please contact us at refunds@obooya.com

6. Sale Items

·         Only regular priced items may be refunded; special sale items are non-refundable.

7. Contact Us

For any questions regarding refunds, please contact us at:

·         Email: info@obooya.com

Effective Date: 1st July 2024

At Obooya.com, operated by Nova International Trading Sdn Bhd 202101027554 (1573403-K)("we", "our", "us"), we strive to provide reliable and timely delivery of your electronics products. This Shipping Policy outlines our shipping terms and conditions within Malaysia.

1. Shipping Destinations

·         We ship to addresses within Klang Valley only. For any request to other area besides Klang Valley

·         No Self-Pick Up

At Obooya.com, self-pick-up options are not available for any products or purchases. All orders will be shipped directly to the provided address during checkout. Please ensure the shipping address is accurate to avoid any delivery issues. If you have any questions or specific requests regarding delivery, please contact us at info@obooya.com or WhatsApp at +60127981812. Obooya.com is not liable for any losses incurred if you pick up your order from any location before it is ready or if pickup instructions are unclear.

2. Processing Time

·         All orders are processed within 10 business days. Orders are not shipped or delivered on weekends or holidays.

·         During high-volume periods, shipments may be delayed. Please allow additional days in transit for delivery.

3. Shipping Rates and Delivery Estimates

·         Shipping charges will be calculated and displayed at checkout.

·         Estimated delivery time is 10 business days after processing and shipping.

·         Delivery delays can occasionally occur.

4. Shipment Confirmation and Order Tracking

·         You will receive a Shipment Confirmation email with your tracking number once your order has shipped.

·         The tracking number will be active within 72 hours.

·         Appoint made according to request by customer.

5. Damages

·         Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

·         Save all packaging materials and damaged goods before filing a claim.

6. Contact Us

For questions about our Shipping Policy, contact us at:

·         Email: info@obooya.com

Effective Date: 1st July 2024

Obooya.my : operated by Nova International Trading Sdn Bhd 202101027554 (1573403-K)202101027554 (1573403-K) ("we", "our", "us"), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our eStore, Obooya.com

1. Information We Collect

• Personal Data: Name, email address, phone number, shipping address, billing address, payment information.

• Automatically Collected Data: IP address, browser type, operating system, access times, pages viewed, and referring website addresses.

2. Use of Your Information

We use the information we collect to:

• Process transactions and manage your orders.

• Improve our services, website, and customer experience.

• Communicate with you about your account or transactions.

• Send you marketing communications (if you have opted in).

3. Sharing Your Information

We may share your information with:

• Service Providers: Companies that provide services on our behalf, such as payment processing, order fulfilment, and marketing.

• Legal Requirements: When required by law, or to protect our rights, privacy, safety, or property.

4. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our databases.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of your data.

• Correction: You can request corrections to any inaccurate or incomplete data.

• Deletion: You can request the deletion of your data under certain conditions.

• Restriction: You can request to restrict the processing of your data.

• Portability: You can request to transfer your data to another organization or directly to you.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Changes to This Privacy Policy

We may update this Privacy Policy sometimes. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@obooya.com

• Company Website: https://Obooya.com

• Address: ​ G-10-2 Setiawalk Persiaran Wawasan Pusat Bandar

Puchong 47160 Puchong Selangor Malaysia